CONTACT US

Whether you have a question about our roasts, need help with your signature jar, or just want to share a photo of your own 'BrownDog'-we're all ears. We read and respond to every message personally. Send us an email.

Frequently Asked Questions

  • It's the first step in your plastic-free journey. You'll receive our signature UV-protective glass jar and your first batch of fresh-roasted beans in a home-compostable bag to get you started.

  • Simply order a refill bag when you're running low. Pour the beans into your permanent glass jar to lock in freshness, then toss the empty bag into your backyard compost bin.

  • We roast in small batches to ensure your coffee is at its peak when it hits your jar. Most orders are processed and shipped within 1-3 business days. You'll receive a tracking number as soon as your beans are on their way to your door.

  • We take great care in our plastic-free packaging, but if your jar arrives broken, just email us at contact@browndogroasting.com

  • Glass is non-porous and protects your coffee from light and air better than standard bags. Plus, it eliminates the risk of microplastics leaching into your brew.

  • You can pause, skip, or swap your roast at any time by logging into your customer account.